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CALL CENTER INFORMATION NOTICE

This information notice has been prepared by Dentadent Oral and Dental Health Center, in its capacity as data controller, within the scope of Article 10 of the Law No. 6698 on the Protection of Personal Data and the Communiqué on the Procedures and Principles to Be Followed in Fulfilling the Obligation to Inform.

1. Identity of the Data Controller

Pursuant to the Law No. 6698 on the Protection of Personal Data (“Law No. 6698”), your personal data may be processed by Dentadent Oral and Dental Health Center (the “Clinic”), acting in its capacity as data controller, within the scope explained below.

  • Website: Dentadent Oral and Dental Health Center
  • Telephone Number: +90 212 660 4400
  • Email Address: info@dentadent.com.tr
  • Address: Zuhurat Baba Neighborhood, Yüce Tarla Street, Tamburacı Osman Street No: 8, Bakırköy, Istanbul

2. Purposes of Processing Personal Data

Within the Clinic, your personal data are processed within the framework of the obligations imposed on our Clinic by the applicable legislation; in compliance with the fundamental principles set forth in the Law and in accordance with the personal data processing conditions specified in Articles 5 and 6 of the Law, either by us or by real/legal person data processors appointed by us.

  • Addressing the caller correctly,
  • Verification of the call and determination of the number of calls for statistical purposes,
  • Use as evidence in potential future disputes,
  • Execution of audit/ethics activities,
  • Conducting internal audit/investigation activities,
  • Conducting and supervising business activities,
  • Managing customer relationship management processes,
  • Managing performance evaluation processes,
  • Tracking requests and complaints,
  • Execution of our Clinic’s information and consultancy service provision processes.

3. Method and Legal Basis of Collecting Personal Data

Your personal data are obtained through the data subject’s sharing of personal data during telephone conversations with our call center and through the recording of such conversations.

The legal grounds for processing your personal data by the Clinic are the exceptions to explicit consent specified in subparagraphs (a), (c), (ç), (e), and (f) of Article 5/2 of the KVKK. Your personal data are processed in accordance with all applicable legislation and for the purposes specified in this information notice, based on the aforementioned legal grounds.

4. Transfer of Personal Data

Our Clinic acts in compliance with the regulations stipulated under the KVKK regarding the transfer of personal data. Without prejudice to the exceptional cases provided for in the legislation, personal data and special categories of personal data are not transferred by us to other real or legal persons without the explicit consent of the Data Subject.

In exceptional cases stipulated by the KVKK and other applicable legislation, utmost care is taken to comply with the form and limitations prescribed by the legislation when transferring personal data to authorized administrative or judicial authorities or private institutions.

5. Rights of the Data Subject

Data subjects have the following rights pursuant to Article 11 of the Law:

  • To learn whether their personal data are processed,
  • To request information if their personal data have been processed,
  • To learn the purpose of processing and whether personal data are used in accordance with their purpose,
  • To know the third parties to whom personal data are transferred domestically or abroad,
  • To request the rectification of incomplete or inaccurate personal data and to request notification of such rectification to third parties to whom personal data have been transferred,
  • To request the deletion or destruction of personal data where the reasons requiring processing cease to exist, even though they have been processed in accordance with the KVKK and other relevant legislation, and to request notification of such action to third parties to whom personal data have been transferred,
  • To object to the occurrence of a result against the person by analyzing the processed data exclusively through automated systems,
  • To request compensation for damages in case of unlawful processing of personal data.

The data subject may submit requests regarding these rights in accordance with the Communiqué on the Procedures and Principles for Application to the Data Controller. Applications must include the applicant’s name and surname, signature if the application is in writing, Turkish ID number for citizens of the Republic of Turkey, nationality and passport number/ID number for foreigners, residence or workplace address for notification, if any electronic mail address for notification, telephone or fax number, and the subject of the request.

In order to exercise your rights as a personal data owner as stated above, your application containing explanations regarding the right you request to exercise must clearly and explicitly specify the matter requested; the matter must relate to you personally, or if you are acting on behalf of another person, you must be specifically authorized in this regard and document your authority; the application must include identification and address information, and documents verifying your identity must be attached to the application.

In order to exercise your rights under Article 11 of the KVKK, you must complete the application form available on our website in full and submit a wet-ink signed copy either in person or via notary.

The requests of the data subject shall be evaluated and concluded free of charge as soon as possible and no later than thirty (30) days. In the event that the evaluation and decision-making process requires an additional cost, the fee determined by the Personal Data Protection Board shall apply.